Reviews of Big Motoring World in Addington

4.3 437 ratings

Category: 
Car Dealer
Contact Information: 
Business Description: 
Big Motoring World Group is the largest independently owned preowned BMW and Mercedes Supermarket in the UK. The company is renowned for providing quality used vehicles at extremely competitive prices. Coupled with this, customers are able to compare vehicles side-by-side from the hundreds of vehicles on display at the flagship branch on London Road A2.

Reviews: The reviews provided do not represent all available feedback. They offer a selection of opinions, but there may be other reviews that aren't included in this summary.

Big Motoring World
5
It was a nice experience. Very polite customer service.Daniel was very helpful. I can highly recommend Big Motoring World.
Big Motoring World
5
From the first enquiry to actually buying the vehicle the service was excellent Laura knew everything about the vehicle i was looking for and her help was brilliant even though it was raining it didn't stop her enthusiasm to make sure I made the right choice. Would recommend big motoring world to family and friends
Big Motoring World
5
Brilliant customer service. Thanks Tom
Big Motoring World
5
Very good
Big Motoring World
5
Good friendly service.acceptable prices.
Big Motoring World
5
Helped me to select the car of my dreams. Provided high quality services for me. Finance obtained via prime lending body which is a bit high. This ls however understandable.
Big Motoring World
5
Brilliant, what a business model Tom was very willing and helpful Provided all the info about the car and worked with us through the deal
Big Motoring World
5
Customer Rep is a very accurate description. I felt we were dealt with in a friendly but efficient manner. Having set up an appointment we were greeted straightaway and looked after every step of the way. All options were fully explained and no pressure was applied to complete the sale. Craig explained the company keeps their own profit margins small with a high turnover which ultimately benefits the customer. Another plus is the large stock to choose from.
Big Motoring World
5
very proffesional and trustable
Big Motoring World
5
The two sales people that served me were very helpful and courteous. The car was as described and we are pleased with the purchase. Will use them again!
Big Motoring World
5
Communication before appointment was good. Car was ready and any questions answered. Good experience and would definitely recommend.
Big Motoring World
5
Very welcoming and professional on arrival Daniel the sales representative was very knowledgeable and helped me through the process of the purchase, would definitely go back to buy another car and would recommend to friends and family, excellent value.
Big Motoring World
5
Salesperson very helpful along with the finance teams Tom who helped. However the owner delivered poor service and was needd to take some manner lessons from his staff
Big Motoring World
5
Helpfull staff, quality purchase
Big Motoring World
5
Very happy with the service and the car I've brought.
Big Motoring World
5
Great selection of cars, good efficient service and a reasonable price, very happy.
Big Motoring World
5
Very happy with the level of service and with the amount of quality cars there have there you'll find something you like at a great price. 10/10.
Big Motoring World
5
It was just perfect! The consultants were very nice with us, specially Jey, he is good! He knows his job! A great team! Thanks for all your help!
Big Motoring World
5
Kash was brilliant from the word go! Seemed to always be looking out for the best value for me & baby. Great first time experience with Big Motoring Workd & hope to return there again in the future. I know my step dad will be back! Thanks Kash. You were a star!
Big Motoring World
5
Every thing was good except for the weather.
Big Motoring World
5
Very happy with the service. Chris was excellent. Answered all our questions with confidence. Was very willing to show us around even though the weather wasn't ideal. He was very understanding with our little baby that came along with us. Highly recommend the service of Big Motoring World. Wonderful selection of cars. Thank you
Big Motoring World
5
I had a great experience at Big Motoring World. Chris was an true gentlemen and I was really happy with the service I received from him. Even though I have withdrawn from purchasing the vehicle I will be back to get a car from yourselves and will only want to be served by Chris as he's great salesperson that doesn't use hard sales tactics.
Big Motoring World
5
Efficient, friendly, not pushy, polite and an absolute pleasure. I shall definitely be returning-you have a customer for life! Thanks
Big Motoring World
5
It was a great pleasure to get the car from Big Motoring World.The personal was excellent,it helped me a lot. Thank You
Big Motoring World
5
Fantastic experience with amazing reasonable prices. Staff member was very professional, polite and did not pester me! Look forward to reccomending you to friends and family
Big Motoring World
5
Never disappointed at big motoring world always a massive selection of mercedes. So when the one I come to see ain't for me there's always another beauty waiting to be snapped up. Second car I've bought from bmworld will be the first place I look when I need a upgrade. Love a bargain
Big Motoring World
5
We were delighted with the service - Kash made the process so easy and stress-free. The cars are stunning and competitively priced. We would not hesitate to recommend you!
Big Motoring World
5
Very helpful staff, loads of cars to look at, very informative and did a very good deal on the 3 year guarantee and guard X. Would definitely recommend to anybody looking to buy a car.
Big Motoring World
5
A big shout out for Laura who was excellent with her customer service skills. She was very helpful and patient.
Big Motoring World
5
Adrian was a great support with his experience about cars and helped us chose the right car! If I would have to buy another car from Big Motoring I would definitely choose Adrian!
Big Motoring World
5
Quick and easy transaction, and no pushy sales!!
Big Motoring World
5
Thank you to Chris and the guy he had training with him, I can't remember his name...sorry :/. They were really knowledgable and understood completely what I was looking for. They were both professional and easy to talk to. Also Tom in the finance office explained everything really clearly. I love my new car so much. Thank you to everyone at big motoring world for making my experience smooth and stress free.
Big Motoring World
5
Cannot fault the service, quick & efficient
Big Motoring World
5
First viewed car with Andrew S and trainee Toby, both very professional and no attempt to sell the car to me. Second visit met with Zee who took me for test drive, again no pressure selling techniques answered my questions and articulately demonstrated some of the features. Wouldn't hesitate in recommending b.m.w to anyone looking for a relaxing, professional and enjoyable buying experience.
Big Motoring World
5
I had good time buying a second hand car. Tom was very helpful didn't made discount but I'm still happy with purchase.
Big Motoring World
5
Excellent and not much more than manheim
Big Motoring World
5
Great welcome and care whilst on site looking at vehicles. Staff were friendly, helpful and knowledgeable and above all listened to help me make a selection. Enjoyed the whole experience
Big Motoring World
5
Went to get a replacement car for my son as the first car had a fault on it the service from Laura was great she was so patient with my son and understanding This was at the Maidstone branch witch is run very proper however Canterbury branch is a different experience it always takes certain I staff to put a dark cloud on a company the name of grant the manager he was unhelpful wen my sons car went wrong he didn't want to no how could some one like that be a manager But as I said it takes one bad egg to spoil a company name but when Ching the manager at Maidstone stepped in he saved the day and got my son into a car with no faults it was a real pleasant experience I was so impressed that I bought a car for the wife On collecting my car we was approached by a man who asked how was the service I told him of my experience with Canterbury and grant and he was shocked I no now that he was the owner and has taken the problem very seriously It has now been resolved and we are very happy with both cars thanks to Ching and Laura thanks
Big Motoring World
5
Laura was a great help, very patient seeing as it took me 4 hours to choose a car, she was on point told me all about each car. She deserves a pay rise! Great sales lady she knows what she's doing
Big Motoring World
5
Having recently dealt with other big names in the motor retail section and reviving poor customer service I wasn't looking forward to dealing with yet another big name in the motoring world but I found Big Motoring World to be 100% helpful from start to finish and even after the sale I've found them to be helpful, the sales rep I who I was consulting with was perfect, very helpful, talked me through all steps and once he had finished with me on the day whilst I was waiting for my new car he kept checking back on me and my family. So a really good exp and I would be more than happy to go back in the future
Big Motoring World
5
The initial process is disconcerting. Not being able to view cars unaccompanied is disappointing. However, Kash was charming, professional and knowledgeable and made up for our frustration.
Big Motoring World
5
The assistant Daniel was a very nice chap. A real credit to your organisation. Over all I enjoyed the experience and will come back again. Thanks v much.
Big Motoring World
5
Courteous and good experience. Clean and tidy. Professional.
Big Motoring World
5
I had a very good experience in purchasing my car the price of the car was the main reason for traveling to big motor world from Swansea.
Big Motoring World
5
5* Service! Very friendly and extremely helpful team. Finance approved easily and the car collected next day. Car itself is impeccable. Very happy to recommend! Maciek
Big Motoring World
5
Very good experience at Big Motoring World,very welcoming and friendly atmosphere.Laura was great,very helpful and knowledgeable,would definitely deal with them again.5 stars to B M W. Best Regards, John McLaughlin.
Big Motoring World
5
The staff were very welcoming when we arrived. We was looking around and wasn't sure what to do as it was the first car me and my other half were buying together. Laura came over and helped us with everything we needed and gave us a lot of information about the bmw we brought. We couldn't fault her with anything she done as she was very helpful.
Big Motoring World
5
Was very happy with everything
Big Motoring World
5
Great choice of cars had already left a 5 star review on trust pilot
Big Motoring World
5
Excellent Colin could not have been more helpfull. The centre it's self gave a real professional atmosphere with nice lethersofa's and great coffee we were made to feel very special indeed. Thanks for a nice experience Colin

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