Reviews of Cooper Piano in Atlanta, GA

4.9 133 ratings

Categories: 
piano dealer, piano tuning and repair, piano moving
Contact Information: 
Business Description: 
We sell, rent, service, repair, tune and move pianos, digital pianos and organs. We also provide lessons for all ages. Established in 1906 we are one of the longest lasting dealers in the business.

Reviews: The reviews provided do not represent all available feedback. They offer a selection of opinions, but there may be other reviews that aren't included in this summary.

Cooper Piano
5
I found Cooper Piano very professional, friendly and I felt that I was in the right place to buy the piano that I have wanted all my life. The movers were also very careful and professional.
Cooper Piano
5
When I called Cooper Piano to ask for an appointment for a tune up, I was stunned at how quickly they were available. The woman who took my call was pleasant and clear, including explaining the cost for the service. My technician arrived the very next morning. Paul was thorough, quiet, clean, polite and didn't try to 'up-sell' me with services or repairs. Instead he methodically went through the entire piano, did his work, then made suggestions for improved quality. I could not be happier. I'll tell anyone who asks me: "Go to Cooper Piano!"
Cooper Piano
5
I can absolutely recommend Cooper Piano for a hassle-free move and great service. My most recent move is the second or third move on the same piano. And again, no issues, no concerns -- just a quick and simple process. I will have them back in a few weeks to retune it. Joe
Cooper Piano
5
My husband and I recently purchased our first piano with Cooper Piano. We found the experience with Cooper to be wonderful! We had lots (& lots) of questions, of course, and Kyle, Blake and Larry were all very helpful in answering all of them. We have been extremely happy with the piano, along with Cooper Piano's service and attentiveness. Their delivery team was outstanding - very professional and courteous. We researched this piano purchase extensively. We are thrilled to have purchased such a high quality product (which sounds fantastic) for a very good price. We would highly recommend Cooper to anyone who is considering purchasing a piano. Should we ever decide to upgrade ours, we will definitely be returning to Cooper Music.
Cooper Piano
5
We used Cooper Piano to deliver from the metro Atlanta area to the Athens area. Cooper Piano was the only mover we called that answered the phone the first time, returned all calls promptly, and gave specific answers regarding our move. The movers were consummate professionals; they were polite and knowledgeable. I highly recommend Cooper.
Cooper Piano
5
When I purchased my baby grand piano from Cooper Piano it was a very pleasant experience with knowledgeable staff. Over the years Cooper has serviced and tuned my piano. From the time I call and someone picks up the phone I am amazed at the way they always respond to me. They are very friendly and try their best to accommodate my schedule. The person that tuned my piano was very knowledgeable and took time to do his job well. My piano sounds wonderful after the tuning. When it comes to pricing you can't beat the value and quality I received for the amazingly reasonably price I paid. It gets even better when I received a follow call the next day to make sure the workmanship meet my expectations. Talk about great customer service. I advice any one in the market for a piano or looking for service to pick up the phone and call Cooper Piano at (404) 329-1027. Thank Cooper Piano
Cooper Piano
5
When my beloved Yamaha Clavinova stopped working after 30 years, I felt like I lost a family member. But the people at Cooper Music soon had me smiling again. Silas met me at the door and he and Blake allowed me to try out every piano that interested me. Steve explained my financial options and approved me for a loan within a matter of minutes. Larry set up the best day and time to deliver my new family addition. Adrian and L.C. called a half-hour before delivery. They were very nice. The day they carried the piano through the front door, they took great care not to damage our family antiques. Before leaving, they explained when to get the piano tuned and the best way to care for it. John called a day or two later to check on me. I love my Knabe Baby Grand and I could not be happier. Thanks to Blake and Cooper Music, we now have a new family member to cherish for generations.
Cooper Piano
5
Salesman made it easy to finance and deliver, but first I came in several times to play and decide on what piano was best for me. That was nice.
Cooper Piano
5
Cooper Piano was great to work with! Moved my mothers piano from LaGrange to Atlanta. Working with Larry in scheduling was so smooth. LC and OJ who picked up and delivered the piano were great! Highly recommend Cooper Piano!
Cooper Piano
5
I was referred to Blake Cooper and Cooper Piano 25 years ago. I must say that Cooper Piano is truly the best piano store and company around. They have a wonderful storeroom of all types of pianos, keyboards, and digital pianos and truly offer the best service of any place in the Southeast. My clients and I have been very happy with Cooper Piano the past two decades. Blake is honest, reliable, and truly cares about his customers, staff, and continuing the legacy of Cooper Piano. He and Cooper Piano also care very much about our community and have been serving the community with donations for years. I have seen them help nearly ever nonprofit I know including helping our seniors in our community as well. I recommend Cooper Piano and am so glad they are here in Atlanta. Cooper Piano...truly an asset to Atlanta.
Cooper Piano
5
I am delighted with the piano I found at Cooper Piano, including the piano itself, the trade-in value of my old piano, the staff at the store on NE Expressway access road, the exceptional delivery staff and service. I could not be happier in every way. Thank you, Kyle.
Cooper Piano
5
We had a wonderful experience with Cooper Piano and the subsequent tunings. We have felt like elite customers even on a busy day in the store, and could tell that everyone else was feeling the same way. Our family has the best piano, we had a great move experience, and the tunings have been amazing. Thank you!
Cooper Piano
5
I had done my research and received the advise of my trusted long time piano technician in the purchase of a used Yamaha U-3 piano. I wanted a second piano for my studio so that I could teach concerto repertoire and I was also actively performing as part of a piano duo team. The sales rep was very helpful and allowed me plenty of time to play different pianos on the showroom floor. I knew what I wanted and I was able to purchase the piano I came for. Several years later I returned to Cooper Piano to purchase a Yamaha N-100 digital piano to have at our vacation cabin. It was important to me to have a piano with touch sensitive, weighted keys and to have the response of an acoustic piano. Once again the experience was positive. I have since worked with Cooper Piano in other ways including using their Liberty Theater for my past two studio recitals. They have been extremely accommodating and provided the very best instruments for my students. My most recent recital included three concerti and Cooper Piano provided two beautiful grands for the occasion. It is a special experience for the students to be able to perform on such high quality instruments. I will certainly continue to patronize Cooper Piano in the future and recommend them to families interested in the purchase of a piano.
Cooper Piano
5
Great experience! I originally spoke with Larry who gave me upfront pricing, very knowledgeable about the type of grand piano I have. The movers called and were able to come early; they arrived when they said they would, and moved my piano with care. I would recommend Cooper Piano to ANYONE!! I will be scheduling a tune up with them soon!!
Cooper Piano
5
I bought an Aries keyboard from the store, and altho it is a little complicated to use, I like it. Michael, the tuner did a great job on my 1914 Steinway upright. I will always contact him.
Cooper Piano
5
Recently, I purchased a new Piano from Cooper Music. After months of on/offline inquires for a Piano, it was apparent that this task was becoming very unpleasant. While riding down Northeast Expressway in Atlanta, GA., I saw Cooper Music and I decided to stop by. From the time I walked in their store, I knew I was going to have an amazing experience-and that I did. I was very impressed with their selection, friendly staff and delivery service offering. They took great pride in sharing their wealth of knowledge of their products. They also have a superior after purchase service program if needed. The entire purchase process went very well and I appreciate the experience. If you are looking for excellent service, quality and pricing, Cooper Music is the way to go. Thank, Ron
Cooper Piano
5
As I am a piano teacher in Decatur, I have known about and visited the Cooper Piano store many times over the past 25 years. You may read my earlier review below. Yesterday and today, though, Jim and Steve really proved their company's desire to take care of customers. I had bought a reconditioned piano from Cooper back in the summer. It had not held a tuning well, and yesterday my tuner came to work on it. He found that the soundboard had multiple cracks in it. He called the technician at Cooper, and Jim at Cooper called me immediately to tell me to come in and choose another piano for replacement. I went in to the store this morning, chose my piano, and am now looking forward to having it delivered in a few days. In these days of "customer no-service," Cooper Piano proved themselves to be the best of companies. I highly recommend them!
Cooper Piano
5
Blake and the team at Cooper Piano are the best! Their selection, expertise and value can't be beat. I highly recommend going by Cooper Piano if you need to buy or service a piano.
Cooper Piano
5
Buying a piano is a big investment for any family. And there are a lot of ways to do so. University sales, new, used, online...you name it. But the best value I've ever found is through Blake Cooper at Cooper Piano. Their knowledge base and service after the sale is what sets them apart. They know the intricacies of what they are selling and more importantly have the right team to fine tune any piano to its peak performance. And that's exactly what you need when making an investment this important and long lasting for the whole family. -Wes Moss
Cooper Piano
5
My experience with Cooper Piano was very positive. The movers were very friendly and took great care in handling my piano. I would definitely refer Cooper Piano to anyone who's looking for piano moving and storage.
Cooper Piano
5
Outstanding customer service, highly professional, informative sales people. A+ follow-up. Already have a party scheduled for the free hour of professional piano playing that comes with all Cooper Pianos. Would I buy from them again? You bet.
Cooper Piano
5
I came into Cooper piano with relatively little knowledge regarding pianos. I was greeted by one of the sales reps (Jim) and he took the time to explain the difference between the pianos and brands and what each had to offer. He was extremely knowledgeable and friendly in his presentation. My wife and I are not avid piano players but we wanted to add an elegance to home via a baby grand piano. The ORS player system was the perfect addition which allows for the piano to be controlled through an IPad. While in the store I knew I had found the perfect place to purchase our piano. The professionalism, knowledge and long history in Atlanta make Cooper piano the place to go to purchase your piano!
Cooper Piano
5
I had bought a wonderful digital piano from Cooper just about a month ago but decided I wanted an acoustic after all. Steve helped me figure out which piano was right for me, and in four days it was in my home. It is an excellent instrument, in beautiful condition. As a piano teacher, I knew what I wanted, and I am very satisfied. Also, I want to make sure to commend the two gentlemen who delivered the piano. They were friendly and polite and took excellent care of the piano as well as my home. Anything they moved they put back before they left, too. I appreciate them and Steve and Cooper Piano more that I can say!
Cooper Piano
5
I have been sending our clients to Cooper Piano for years. The sales staff is very knowledgable and polite. They are THE piano dealers in Atlanta. Wide selection of all types of pianos, organs and keyboards and great prices. Even some fancy ones that I've seen no where else but at Cooper. Music lessons also offered at their facility through North Fulton School of Music.
Cooper Piano
5
When I walked into your showroom I had no intention of purchasing a new piano. I simply went in to buy a new piano bench. The pianos were displayed so beautifully. I think my heart skipped a beat. Jim was so knowledgeable and helpful but didn't make me feel pressured. I returned the next day with my husband to try out a few and the rest is history. Thank you Jim for making us a deal that we couldn't refuse on my beautiful new piano. I just love it!!
Cooper Piano
5
As the Group Publisher for Modern Luxury magazines (The Atlantan, JEZEBEL, The Atlantan Brides and Men's Book Atlanta) and an Atlanta native, I've always heard about Cooper's impeccable customer service and beautiful selection. My husband and I don't play so that added an extra concern to making this purchase. Out of every piano we visited in Atlanta, only Cooper was able to show us one with truly unique details that we loved and we couldn't resist the QRS player system we control with our iPad. The piano was tuned perfectly and delivered flawlessly and I can be tough to please! The player system was explained thoroughly and even when I had a "user error" late at night, my fabulous sales professional, Jim was reachable and solved my problem over the phone! And don't forget about all those value added components Cooper offers buyers. Cooper sent Maxwell to my home for the complimentary in home concert and my guests were mesmerized! It has been a pleasure doing business with Blake Cooper and Cooper Piano!
Cooper Piano
5
I live a couple hours from ATL and found Cooper online as I was interested in Schimmel and Mason & Hamlin brands. Cooper Piano had two of each brand in the 6'4" to 7' range I was interested in (a large dealer with many brands and pianos). In the end chose a MH BB for the brand strengths (Crown retention system, carbon fiber action, strong bass) but also the exceptional weighting (Joe Swenson's work branded as Dynamic Touch Response). The action is incredible, better than any 9' piano I've played. Jim Petty is a smart salesman... As I play (no iPad player system for me thanks, if I can't play it myself I'll listen to Rubinstein, Mursky, etc.) he invited me to spend time playing the pianos, there was no high pressure sales (if the piano doesn't have the sound or action desired it doesn't matter where the wood is harvested and growth rings per inch). There were some issues after the move as there are moving any 1000 lb piano which were masterfully resolved by a local technician Cooper Music arranged. In summary the brand's reputation for quality and consistency matters and dealer prep matters and Cooper's got a good thing going!

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