Reviews of Better Faster Urgent Care in Southlake, TX

Good service and they fixed me right up with what I needed. I will gladly use them again.

Excellent! Very fast service. Great staff!

Great experience and fast

I had such a great experience. I would recommend Better Faster to any friend or family member as they are truly "better and faster" than all other urgent care facilities I've visited. On New Year's Day, I made a call and spoke with the girl at the front desk who was very helpful in facilitating my needs. The Doctor I chatted with was genuine, very easy going, and easy to talk to. Such a nice guy. He spoke with me about my situation giving me his advice and truly helped me. From the phone call up until I left your facility my experience was amazing. Thank you guys for truly caring about your patients.

The office is spacious, pleasant, and clean. Ample parking. A small play area is available for children. Bathrooms are easily accessible. Complimentary coffee, which can make long waits more pleasant. We were immediately greeted and offered a wheelchair (I was in obvious pain). The receptionist made the paperwork an easy and swift procedure. The office was very busy that day, though the staff remained very friendly, patient, and took all the time needed for each patient. They took the time to LISTEN! I often feel rushed at the regular doctor's office. Not here. My situation was addressed successfully, and I was sent home with good advice. This will be our urgent care place of choice from now on. Thank you for your excellent care!

I found the urgent care to be very effective The staff was fast and polite and seemed to be be very helpful for me. I will return again if i have another emergency. thanks

We are on vacation and needed urgent care. The staff were very friendly, informative and professional during our examination. We were attended to in a quick and professional manner. I highly recommend this urgent care facility to anyone visiting the Grapevine/Southlake area.

I was seen quickly with efficiency, professionalism and personal courtesy. It was a beautiful, clean space. The staff was comforting, warm and friendly. I was treated like a person, not a number.

Fast friendly accurate service

Very impressed with every aspect of the office. Staff was helpful, patient, and listened intently to symptoms, questions, and concerns to determine the best course of action. I've already raved about them to family members!

I had a very good experience. Everyone was very nice and helpful. I am glad you were open on Sunday .

I was a new patient to your facility and experienced professional and superb care. The staff & doctor was friendly, knowledgable and efficient. My wait time was minimal. The facilities were clean - I appreciated the good coffee.

No one wants to have to visit their medical provider. In fact, I spend a lot of time taking steps to ensure those trips are few and far between. That said, I discovered Better FastER Urgent Care shortly after they opened their doors for business. The weather was changing in early December and I felt awful, with a cough never before experienced in my life. There was zero wait and both clinicians (PA and Triage) were empathetic and thorough. Pneumonia was the call and they did everything in their power to make sure I got back on my feet in a timely manner. The front desk staff were pleasant, happy, and empathetic as well. They could tell I was not in the greatest of moods and did everything they could to keep things moving. Fast forward 3 years and 3 trips back (same month each year - same condition each time)and I found myself in their care again just last week. At this point, one thing stands out as exemplary. They actually read my chart prior to walking into the exam room. There was a thorough understanding of my history and a focus towards addressing my symptoms as opposed to the typical, "answer our questions and we'll tell you what you're feeling," indifference that's so common in many urgent care centers. They most definitely treated me like a human being while treating my sickness with concentrated focus. They continue to earn my business. Thanks to everyone at Better Faster Urgent Care. Happy Holidays, Jeremy S

I was seen right away & everyone was very courteous & caring. It was a great experience & if the need comes up again where I need to get medical assistance, I will not hesitate to come back. Thank you!

Felt sick and staff was very helpful answer my questions and explained what was being done Location is easily accessible and hours of operation are convenient Care was excellent prescriptions for medication were sent to my pharmacy and the medicines were ready when I arrived

Two things will bring me back. 1. Knowledge & professionalism of care providers. 2. Quickness of access to these providers

I walked in and was waited on immediately. I filled out some paperwork (since it was my first time) and was in a room in around 20 minutes. I was seen promptly, and then was on my way. It was very quick and efficient. I choose this location for its 5 star rating. My experience was great!

What a great experience! We got in quick. The staff was fantastic, from the check-in desk, the nurse and doctor. This will definitely be our go to doctors office.

Have never needed an urgent care center before. Weekend and did not want to bug my primary care physician at home so rather than do the old fashioned emergency room thing I thought I would try this. An absolutely fantastic choice. The only wait I experienced was for me to fill out the paper work. Office staff was cheerful and efficient. The nurse was professional and personable. The nurse practitioner immediately diagnosed the problem and had my treatment plan, injection, and prescriptions done in a flash. I can't believe I left there so quickly AND with a smile on my face because of the kind, compassionate treatment I received.

Both front desk staff and PA Ray were outstanding. So helpful and friendly. Service was very fast too. Thank you.

Quick and efficient. Everyone I dealt with was polite and knowledgeable. Treatment prescribed was effective.

Great care and very timely. Lovely staff.

Fast, friendly experience!

Great experience. You were fast, efficient, thorough and friendly. Excellent job!