Reviews of Pleasant Plains Dental in Indian Trail, NC

I have terrible anxiety with dentists from numerous encounters where I experienced significant physical pain, but also shame and humiliation from my previous dentists. I’ve avoided the dentist for years but when I couldn’t avoid it any longer, I decided on PPD and I’m very pleased I did. Dr Ken had been the absolute best dentist and care provider I’ve had in at least 15 years. He’s kind, gentle, and incredibly patient. He explains all the issues without shaming his patients and is encouraging with ANY kind of progress. I had a lengthy appointment today (my choice) that they accommodated and again, Dr Ken’s entire response was “let’s focus on the biggest issue first and then after that, we’ll go as long as you’re comfortable.” He’s waited many extra minutes because it takes me a while to become numb and doesn’t hesitate to offer any advice and resources to help calm my nerves. All of the other associates are also kind, but Dr Ken is the reason I’ll be back. Thank you!

Great, friendly staff! And Doctor G is awesome...he is professional,thorough, kind and compassionate! Best dentist I've ever been to! Thank God I changed my dental needs to Pleasant Plains because my experience has been so much better! Definitely recommend to anyone one that has high anxiety and concern about their oral health!

Nice environment friendly staff convenient hours and location highly recommended

I had a great experience.

Kayla consistently exceeds expectations when it comes to caring for both my husband's and my dental health. Her attentive approach ensures she listens to our specific needs and takes the time to explain every procedure thoroughly. What truly sets her apart is her compassionate demeanor, especially towards my husband, who has a fear of dental visits. Kayla doesn't just address concerns; she meticulously lays out actionable plans to alleviate them, making each appointment with her a reassuring and positive experience.

Able to see me soon.

Kayla was so friendly and professional. She made me feel comfortable and welcome. Thankful to have found such a wonderful place for dental care!

I have horrible teeth thanks to genetics and have had multiple root canals in my life. I have had dentists who ignored when I said I felt it, saying they were almost done. To say I was extremely anxious about someone new to me doing a root canal is an understatement. Add to it that it is a lower molar and difficult to numb completely, I didn't get much sleep.last night. Dr Kim was amazing! He was so patient with me. Explained what he would do when and counted down before injections so I could breathe through it. Utilized multiple techniques to get me as numb as possible and worked with me when I still felt a little bit. There was decay just below the gum line so that made it hard to do and save the tooth. But he did it. He saved my tooth and removed the decay. He will be my dentist from now on!

Quality of care was awesome! I felt so at ease getting my tooth pulled. The dentist and assistants made sure I was comfortable and were so friendly throughout the whole process!

My hygienist, Kayla, was fantastic. She was very knowledgeable about the issues of my teeth and gums. She was like a friend giving advice and having a good time. It was my first time to Pleasant Plains, but if the other hygienist are half of what I experienced with Kayla, then every visit should be great.

Wonderful. They make room for you without appmt.

Thank you for taking care of me!! You all were very friendly and made sure I was comfortable. I appreciate the good feedback for me regarding the care of my teeth! :)

Kayla is by far the best hygienist. Other dentists outside of Pleasant Plains have commented on the cleanliness of my teeth. I credit Kayla for "detailing" my flossing and brushing. Kayla is the only hygienist I request for my family of five.

I just want to say Thank You to Pleasant Plains for being such a wonderful and caring dental office. I honestly actually enjoy coming to the dentist for the first time in my life, on top of the exceptional care provided. Between my hygienist, Kayla, and Dr Ernst, I could not ask for a better care team!

Everyone was friendly. The hygienist was really good and gentle.

Every visit exceeds the one before in terms of caring for the patient, attention to detail from the doctors and overall customer service. Brittany and Kayla go above and beyond to find me an appointment that will fit into my schedule. Today, Miranda was awesome as she took my x-rays and asked me if I had any concerns and Kayla did an amazing job cleaning my teeth and informing Dr. G about an issue with one of my teeth. Dr. G was able to polish my one tooth so that the color matched my front teeth. They truly care about all of their patients and are extremely professional in everything they do! Thank you to all of the staff at Pleasant Plains! I wouldn’t go anywhere else!

Quality of care, comfort and friendliness were great. Tatiana and Dr. G were great as well .Thank you so much for a wonderful experience.

Bridgette is a valuable asset to your Receptionist Desk. She went above and beyond in helping me get a form signed by Dr. Ernest to approve my knee surgery. Thank you Bridgette!! ❤️

The staff are amazing and made me feel welcome!

Absolutely amazing service! Did not have to wait long in the waiting room. Everything was thoroughly explained before it was done. Dr. Ernst is amazing! Super sweet and caring! Quick wisdom teeth removal and he and his team made sure I was comfortable the entire time!

Great job amd was happy with the service

Excellent service in all categories. Exceeded my expectations. Dr. Ernest and his nurse explained every step with compassion. Despite my medical needs, I knew I was safe in their hands.

You guys have always been the most patient, caring, and compassionate office I have ever been to. I never have any anxiety when I come see y’all.

Tatiana is the best hygienist! Nice and easy