Reviews of Pappas Toyota in St. Peters, MO

4.7 877 ratings

Categories: 
Toyota Dealership, Toyota Service Department, Toyota accessories and parts
Contact Information: 
Business Description: 
Tom Pappas Toyota has been in business and family owned in St. Peters Missouri since 1977, and is winner of the 2012 Presidents award. We sell and service both new and pre-owned Toyotas.

Reviews: The reviews provided do not represent all available feedback. They offer a selection of opinions, but there may be other reviews that aren't included in this summary.

Pappas Toyota
5
Great service! The technicians are very knowledgeable and thorough. Everyone is courteous and helpful. I appreciate the good communication.
Pappas Toyota
5
Very Professional and friendly. Reassurance that the job will be properly and professionally completed within time period as planned. Thanks Dave
Pappas Toyota
5
The response and service I received from Chris Bank was excellent.
Pappas Toyota
5
In and out as scheduled. Routine oil change and tire rotation. Appreciate the safety checks. One minor gripe we've made before and repeat: We leave the headlight switch on Auto. When I left Pappas, I went shopping at Home Depot and came out in late dusk. Didn't notice the headlight not being on until in traffic. Would appreciate your returning switches to the settings we came in with.
Pappas Toyota
5
I had previously visited this facility after reading reviews and decided to return for further service. Always concerned about the cost of car repair, had an unexpected costly repair, but the technician was able to explain to me the necessity of getting of getting it repaired.
Pappas Toyota
5
Always a good one!!!!
Pappas Toyota
5
This was for new car service. We were waited on promptly. The waiting area was accommodating and the people friendly. The car was finished on the time stated and a explanation on the service provided. We were very pleased.
Pappas Toyota
5
I received excellent service. All questions were answered and wait time was what I was told. I was not disappointed! Thank you.
Pappas Toyota
5
I am a first time owner of a Toyota. My appointment was on time. He reviewed each item very thoroughly. Very courteous and helpful. Great service.
Pappas Toyota
5
Great service department. Paul always has time for the customer and answers all of my questions.
Pappas Toyota
5
Fast efficient service. All personnel courteous
Pappas Toyota
5
I was greeted by a young man and then Darin was my service advisor. My car was having its first 5000K check up. Service was done quickly and everyone was very friendly.
Pappas Toyota
5
Dave was wonderful to work with. Very knowledgeable and spent literally all of his day with us through all aspects of searching and buying our new car. Couldn't be happier!!
Pappas Toyota
5
you have outstanding people, your people took excellent care of my vehicle, the best toyota i have ever been to, would buy a new auto at your place when the time comes to
Pappas Toyota
5
The service at Pappas Toyota is always excellent!
Pappas Toyota
5
Thanks great service, bring. Ack manicures!
Pappas Toyota
5
I love dealing with Pappas Toyota for all my car needs. They are all so friendly and professional and seem to love their jobs! Gino was awesome, answered all my questions and helped me rent a car for an hour for me to get other things done simultaneously! I recommend Pappas to all my friends and family!
Pappas Toyota
5
As always, the service at Pappas was prompt, courteous and completed in a timely manner. I always enjoy getting my Highlander serviced and feel confident my vehicle is well taken care of by your professionals. Thanks again, Rick Wolf
Pappas Toyota
5
Sorry it took so long. I really appreciate the service that I received from you. Dave was very nice and professional. I was very surprised at the short amount of time it took to service my car. I had questions about operating some of the things on the car. He told me I could come back and he would vine me a tutorial. I really appreciate that.
Pappas Toyota
5
It was a great experience! I was in and out in 30 minutes for an oil change! I was very happy with that especially on a Saturday!
Pappas Toyota
5
This was the last of my complimentary service maintenance. That is very nice to have that for 2 years or 25,000 miles. I was greeted immediately and the service advisor took care of my paper work quickly. The maintenance work was done quickly. Very please with your efficient operation.
Pappas Toyota
5
Your Service Department was friendly and welcoming. I showed up at 7AM for a 730AM appointment. They opened the doors and got to work right away. Dave was personable, explained everything and provided me with a complimentary rental car for 3 hours while the work was done. Many thanks and most appreciated.
Pappas Toyota
5
I have bought several Toyota vehicles from Pappas and have always been very happy with them in all aspects of ownership.
Pappas Toyota
5
Everyone cares about my needs when I am there
Pappas Toyota
5
Paul was our main contact. Did his usual good job and made sure they had all the bases covered. We are also very satisfied with all the people we dealt with. We want to drive this 4Runner at least 200K and think your service dept can help us attain that. Thanks to all!
Pappas Toyota
5
I always have a great visit when I bring my car to Pappas. They are professional and courteous and do an excellent job. I would highly recommend them for service as well as sales.
Pappas Toyota
5
Great service in a timely manner. Only thing I didn't like was the text I received after the service wanting to know if I wanted to sell my car. Not cool.
Pappas Toyota
5
Experience was good. Nice facility with creature comforts that make waiting for the service to be completed much more bearable than other places.
Pappas Toyota
5
This trip was for inspection only on our Camry and the service was as it always is, EXCELLENT...... All service work on this Camry has been completed at Pappas and their Service Department is top notch. I have always been treated in a polite and professional manner, work has always been completed in a timely manner and right the first time. I highly recommend Tom Pappas to my friends without hesitation. They back up the sale with the highest level of service and make you feel each and every time you go there that they do appreciate your business. As for this trip, thank you Gino and all the guys for a job well done !!!
Pappas Toyota
5
The employees are so nice and do whatever necessary to make the visit a good experience. Darrin explained everything and I did not feel like I was being cheated.
Pappas Toyota
5
Fantastic
Pappas Toyota
5
The service was good and the wait time was not too long. He explained the other items that needed to be taken care of and I had them done the same time. Keep up the good work.
Pappas Toyota
5
Gino is always pleasant. Service is prompt and efficient. I'm always pleased.
Pappas Toyota
5
Paul Nettler was very nice in showing me how to reset the Maintenance Required light on my Toyota Sienna Van. I was also very surprised to find that the time it took to do my 26,000 mile maintenance check and oil change were much shorter than I expected it to be. I am extremely satisfied with the overall service I received at Tom Pappas Toyota.
Pappas Toyota
5
Responsive, clean, quick and easy
Pappas Toyota
5
Chris was very professional! He did a great job!! Laura
Pappas Toyota
5
Great location with friendly staff although the service is very pricey. I am considering a different location for the next service date based on price.
Pappas Toyota
5
I took my Corolla in for an oil change. The price was reasonable. Mr Shore treated me with respect. It was a good experience.
Pappas Toyota
5
Everything was fantastic Got my Prius in and out in the time they said for the price I was told
Pappas Toyota
5
Paul was helpful and courteous. Answered all my questions satisfactorily.
Pappas Toyota
5
Everyone was super nice and GREAT customer service!
Pappas Toyota
5
Compared prices with other companies and they are comparable I've been using Pappas Toyota for about 7 years and am extremely happy with the service I get. I trust the service department completely all the service advisors I've had was always up front with me and could answer any questions I have or get an answer.
Pappas Toyota
5
It was a pleasant experience having my vehicle serviced at Pappas. I was offered a drink and snack. The person who helped me answered all of my questions and explained the printout to me. He walked me to my car and checked to make sure the service message had been turned off because I was concerned about that. I highly recommend Pappas Toyota.
Pappas Toyota
5
Very nice service experience overall. Took slightly less time than estimated and all work done as promised. The waiting area was a very nice experience too. Will be bringing my car here again.
Pappas Toyota
5
It was great. I especially like seeing the same people working there whenever I come in. Everyone seems to like their job and it shows.
Pappas Toyota
5
This was my first time to pappas. The service was excellent. Chris was friendly and professional and was able to help me and my car. I'm thankful for the great and quick service. This is a good place to bring your Toyota!
Pappas Toyota
5
Excellence customer service. Quick and efficient. Gino is always outstanding.
Pappas Toyota
5
I like the quality of service I receive when I go to the dealership... The only area I would like to see better served is the parts and accessories area. I usually wait for our 4Runner to get serviced, and would like to see more accessories for purchase... I noticed 1 kind of hat, 1 type of wheel, etc...
Pappas Toyota
5
My experience similar to every other experience at Papapas Toyota was amazing. My wife and I have been shown great hospitality from the day we first entered the dealership. From the service personnel greeting you when you exit the vehicle to the extraordinary lady that offers snacks and drinks. We have made purchases from several dealerships but never have had an experience close to what we receive when we visit Pappas Toyota. Keep up the good work!!!
Pappas Toyota
5
Even though I own a Lexus, I believe I receive superior service here than at the Lexus dealer where I bought the car originally. More than anything, Pappas appears to appreciate my business.

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