Reviews of Ackerman Toyota in St. Louis, MO

4.7 3,734 ratings

Category: 
Toyota Dealership
Contact Information: 
(314) 351-3000 or
Business Description: 
Ackerman is recognized by an industry leader as having one of the fastest car buying experiences vs all other dealers, most Ackerman customers are delivered within 2 hours or less of coming in the showroom. Our timely service, helpful staff, and Ackerman Advantage are what keep our customers coming back for all their new and pre-owned car needs!
Ackerman Toyota
5
Excellent service in all areas.
Ackerman Toyota
5
Quality, speed and work guaranteed are amazing at Ackerman Toyota. Very impressed by this company from 2016. Thank you
Ackerman Toyota
5
It was fabulous.
Ackerman Toyota
5
The services with Toyota dealer has always been great.
Ackerman Toyota
5
John Bayer, took great care of my needs. Everything was great. The entire Service Dept., Cashier and Parts Dept. provided GREAT Customer Service!!
Ackerman Toyota
5
I had to take my Corolla in for recall remedy. The work was done within a reasonable amount of time, and the waiting room lobby was nicely arranged, and there was good wifi connection. I have been there for my routine maintenance and I have confidence in their care for the car.
Ackerman Toyota
5
I took my vehicle in for its 5,000 mile check as I just bought it last year. It was done free of charge and there were no issues with my car. I was reminded that my first oil change is due at 10,000 miles and not to be alarmed when I message on my auto dashboard to contact my dealership as it is a reminder. Everyone was very pleasant and accommodating during my visit.
Ackerman Toyota
5
Super quick service. Chris Buchheit had my car done in no time!
Ackerman Toyota
5
My experience was excellent the staff was politely and professional and took care of any of my concerns I didn’t have any questions left unanswered the work was done in such a timely manner that I got my car back the same day I’m definitely coming back.
Ackerman Toyota
5
I have never had a bad experience with Toyota service and the most recent service is no exception. The team is always customer conscious and very professioonal. Mark was my service representative, he helped make my visit a very positive experience. Thank you Mark and the Toyota service team!
Ackerman Toyota
5
I had two vehicles that needed to have their regular service and had to extensive recalls to be done. You had both cars completed within the morning. You also provided me with complementary vehicle, and a Lyft back and forth to pick up the second vehicle. Great service and above and beyond. Thanks.
Ackerman Toyota
5
Even though all I had was recalls (sonzero profit for them) the service center was very professional and timely, polite and accommodating!
Ackerman Toyota
5
I drive about 100 miles to and from work and I have depended on them to let me know and service my vehicle as needed. There quality of work is exceptional, along with the speed at the time of repairs.
Ackerman Toyota
5
Great warranty sernvice.
Ackerman Toyota
5
My experience at Ackerman Toyota was great. I got there early and I was excepted with no problem I was also insured of returning my vehicle to finish repairs whenever I was ready. They took care of what was most important for a safe driving experience with my car. Thanks ladies and gents
Ackerman Toyota
5
Excellent repair and speed
Ackerman Toyota
5
I really appreciate the service I receive at Ackerman Toyota. I am a longtime customer from a family of Toyota owners, and it’s great to have a dealership that provides excellent customer service. Kudos to Denny, the service advisor. He makes a potentially stressful situation a lot less stressful.
Ackerman Toyota
5
Scheduled maintenance in less than an hour. Really appreciate being able to schedule appointments.
Ackerman Toyota
5
service was good
Ackerman Toyota
5
Great experience, in this extraordinary time of Covid19, I was glad to see service bay doors open when I drove in and all employees with masks on covering both month and nose. As always service personnel were helpful and friendly and they handled the 10k service well.
Ackerman Toyota
5
Grateful thanks for superb professional service!
Ackerman Toyota
5
Today was just an emissions test to enable me to get new license plates. As always, everyone was informative, friendly and, I assume, efficient. Thank you. Helen Sturgis
Ackerman Toyota
5
I thought I already did a review - but here it goes again. I was very pleased with the service and care of my car at Ackerman Toyota. I also appreciated the waiting area.
Ackerman Toyota
5
Excellent!
Ackerman Toyota
5
service was great, all questions answered, everybody there is awesome. Keep up the good work. Thanks Butch Speed of work this trip was not the best this trip, don't know what happened but the oil and filter change for the 20,000 check took 2 hours.
Ackerman Toyota
5
Ackerman Toyota gave me great service. I really appreciate the professionalism and courtesy you all extended to me. Your actions prove that customer service and satisfaction is important to you. I would highly recommend you all to my family and friends.
Ackerman Toyota
5
I thank you for your wonderful "carside manner". The three top customer concerns are always performed with the customer's best interest; economically and convenience. There have been times in the past when the Toyota service men work me into the scheduling. Today I was given a choice as to how I wanted to handle my tire resolved. Mr. Rich Kindle served me with all professionalism, understanding and courtesy. I appreciate the one on one quality customer service. I can always count on the guys at Ackerman Toyota; Greg, Dan, Rich and Steve, the list goes on, to come with "Their best game". And I never feel forced to make a decision of uncertainty. Ackerman Toyota serving the community thanks you.
Ackerman Toyota
5
Great service
Ackerman Toyota
5
Mark Wright and the service team at Ackerman Toyota were very helpful at my recent oil change appointment. Mark pointed out several items that need repair on my 2015 Sienna and I appreciate the honesty. We will get those items repaired at a later time. Thank you!
Ackerman Toyota
5
Once again your service department has proven itself to be top notch. I have used other Toyota dealers in the area and have left them because they just did not seem to care or were pressuring me to have unnecessary work done or frankly just dishonest. Ackerman Toyota staff have been friendly, voice concern for my issues, they are courteous and work as quickly as possible. Whenever I had a question they took the time to ensure I understood the problem before moving to the next topic. I met John Bayer on his first day at Ackerman and I try to see him whenever I am there because I have complete confidence in his advice and ability to do the job right, I now consider him a friend. All the techs do a great job and have taken me into the bay to show and explain the problem when necessary so I can be proactive in keeping my vehicle running smooth and last longer. I am completely satisfied with the Service department and would recommend them to anyone who drives a vehicle in the St. Louis area. Thanks so much.
Ackerman Toyota
5
There is not a more professional auto dealer anywhere. Everyone from Jay the owner, through Steve the preowned sales manager and the entire staff are courteous and work to make your auto experience of purchasing or service the best it can be. Their new facility and location is easy to get to and CLEAN. I recommend Ackermann to anyone looking for a reliable car ( I'm in my third Prius ). These folks truly care about their customers.
Ackerman Toyota
5
I’ve always had a positive experience at Ackerman Toyota. Mark was very friendly and explained what I needed to have done and didn’t push me to do it. I appreciated that and the fact that he said it would be alright to wait a little and do the other work at a later date. I felt he was being honest with me.
Ackerman Toyota
5
The best!
Ackerman Toyota
5
When I say I was in and out in 45 minutes just like I was told on the phone!!!
Ackerman Toyota
5
My husband brought the car in for a recall But your service people found other repairs And they fixed them Especially the AC Thanks so much for doing the work The waiting room was bright & cheerful And everyone was very courteous
Ackerman Toyota
5
Great, kind,fast
Ackerman Toyota
5
Excellent service with a very clean facility.
Ackerman Toyota
5
I love the service I had a nail in my tire! Ackerman fixed the tire! I was in and out!
Ackerman Toyota
5
I have always been happy with the service I receive when I take my car in for service at Toyota. They are quick from the time you enter and very pleasant. You are greeted with a smile and genuine care. For this visit I had a recall but asked them to put my license plate on and they graciously complied. I was suppose to remove my items from the bin for the work, I forgot and they bagged my items for me. Dealers are more pricey than other places but I keep coming back because I like the care and quality of work they do. Plus their waiting room has much improved at this new facility.
Ackerman Toyota
5
Got my car aligned and new tires very great customer service and super nice staff.
Ackerman Toyota
5
We have been pleased with Toyota’s service . Would recommend them to anybody. Thank You.
Ackerman Toyota
5
Excellent! Much appreciated.
Ackerman Toyota
5
Excellent everything!!
Ackerman Toyota
5
It was a lot of money, but I am confident that my daughter will be operating a safe vehicle.
Ackerman Toyota
5
Pleasant, on time appointment, 15000 mile check and rotation. Done quickly.
Ackerman Toyota
5
I took my Toyota into Ackerman Toyota for a safety recall fix. The whole process was smooth and easy. I had to come back before they called me to let me know my car was ready due to a ride situation. They hadn't started the repair yet when I arrived, but brought the car down as soon as I did. The waiting room is nice- there's wifi and coffee, so it was an easy wait. A very pleasant experience overall!
Ackerman Toyota
5
Everything well done in a timely manner
Ackerman Toyota
5
I have always been happy with the service at Ackerman. I'm usually in and out pretty fast. This most recent time I was in, I needed a new battery and you worked me in on a Saturday and got me in and out in about 45 minutes. Employees are always friendly. The waiting area is always clean, comfortable and well lighted.
Ackerman Toyota
5
Great service and helpful and friendly, courteous staff
Ackerman Toyota
5
I wanted to thank the service department team for a great experience I recently had when I brought my truck in for new brakes and oil change. Steve was my service advisor, he had a great attitude and got things taken care of in a timely manor. Everyone I met had a great attitude, I don't normally take the time to point out individuals or for that matter do a lengthily review but it was such a positive experience compared to so many negative ones I have had over the years at other dealerships that I felt compelled. Managers are the ones who set the tone for any organization and Mark Beadles is perfect for the job, in the few minutes I talked to him I could tell he was upbeat and sincere and that it was conveyed through the people that work for him. I also met Mark Wright who is a great service advisor, takes his job serious but also keeps a sense of levity that makes his day and his coworkers day go by enjoyably. Scott Courtois the shop advisor and Joe Brown the Technician that worked on my truck were equally engaging as everyone else that I had encountered, they were both very friendly and obviously enjoyed working for the Ackerman organization. Thanks again to all for a great experience, I will spread the word.

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