Reviews of Ackerman Toyota in St. Louis, MO

Always great service at Ackerman. Wouldn’t go anywhere else. Thank you for everything you do.

Your staff is always friendly and professional. Having you guys down the street makes me happy.

I needed an oil change and only had time for an oil change. They accommodated me and I was in and out in about an hour. middle of the day. Thank you

The service was excellent

Always attentive and thorough, explains clearly and makes recommendations to assure Proper upkeep of my car. Thanks for always being so personable!!

Excellent

Easy as always

I am always happy with the work completed at Ackerman Toyota. The staff is professional and friendly. This time was routine maintenance but was handled very efficiently.

Although I can't judge the quality of the repair at this point, I do know that the sped of the repair was really good, especially since I came in on a Saturday-and with no appointment! Needs were clearly explained to me and I was even reminded that I didn't have to have an oil change at this point in my service.

I have had our team work on both my cars, and they go up and over the task at hand, both my cars work better now that i have them in the hands of people i trust. They got them both done fast and efficient. I am glad to work with a team that help me stay safe on the road.

AT has provided excellant service to me since 2002. The technician always explains to me the services my car needs without being condescending. Wait time is appropriate. Work guaranteed. I brought my old car and now my new car from AT. In that time frame I've had 2 complaints which were resolved immediately without any hassle. New location is a few miles further but still convenient, clean and spacious. I do wish Toyota gave their regular customers a discount on tires!!!!!!!!!!!

Great service as they had my car in and out in about 30 minutes.

I had a very good experience with my service. I just needed to have my tires checked due to the low pressure light being on. It was looked at quickly. Everyone was very professional and friendly.

great service, friendly staff, would recommend to anyone!

Excellent service and quality work that was done quickly. I will definitely be coming back.

The service department is superb, I was treated with courtesy and the tech was very helpful, like I said before superb service. The only thing that could use some improvement is washing the vehicle after being serviced.

Robert (aka "Bob") absolutely went above and beyond for me last week. His customer service attributes and knowledge exceeded all previous interactions I have had at Ackerman. He "made it right." They don't make them like Bob anymore. Long story: I found myself frustrated with Ackerman when I needed an oil change while traveling outside the city. The mechanic came out from underneath my car and asked if I knew my threads were stripped on my oil pan ... apparently, there was writing on the oil pan explaining the issue. Unfortunately, I was never made aware of this or the need for repair during my last oil change at Ackerman (3K miles earlier.) No one told me about this at check out? And no other shop was willing to take it off for fear they would not get it back on. I am then forced to take my vehicle into Ackerman in order to get an idea of what is going on. No one could answer why this was not communicated. They order the part from KC, which was supposed to be in the following Thursday. I was told I would receive a call, which I did not. I had to call the shop on Thursday afternoon and ask about the status of my repair, as my maintenance light remained on. I was told the part had not arrived, but I would be contacted when it did. So, I wait another until the next week (Tuesday,) still nothing. I am frustrated now and not sure I will be returning to this dealership for repairs, maintenance, and/or future care purchases. I call my repair associate, but she is not in. Thus Bob fields my call. He does not see any notes about my situation, so he asks for some time to "do some digging." He offered to go downstairs to make sure my part is there and promised to call by the end of the day, which he did. I could not answer due to obligation as work, so I return Bob's call and Steve's answers since he already left for the day. Steve tells me Bob made a note the part was there, I can drop my car off overnight (Wed) for a 3 hour repair that would be "first thing at 7:30a" on Thursday. This is important due to a 12:30p meeting/obligation. I drop my car off Wed night for the necessary repair but get a call from Bob the next morning reporting my car was not "first in," as promised. He apologized for the information I had received up to this point and walked me through what to expect. That is all I was asking/expected as a customer. Just communicate with me. He said the car just went in at 9:30a and it would likely be a 6 hour repair (remember, I was told 3.) So, now I don't have a car, and I will have to figure out a way to the meeting I was required to attend. But! Bob SAVED me, and my job. He put me in a loaner, allowed me to come get it any time I can, and return it when I am able. When I arrive to the shop, Bob comes out and personally introduces himself, reviews everything he previously reported, and put my mind at ease. I felt taken care of. I felt respected and heard. I felt like a customer, not an inconvenience. I absolutely love the new store, with seating to work while you wait, watch TV, free Wifi. However, the miscommunication/lack thereof and inconvenient service times (no appt for oil changes, only certain repairs on certain days) has me second guessing the dealership as my one stop shop.

I love Ackerman Toyoto! Have been going there for over 20 years and will not go anywhere else. The staff is absolutely wonderful, professional, and courteous. Mike is my guy - he's been taking care of the Rav4 for years. Hats off to Denny, Dennis, Mike, Scottie, and Fred. You're just the best!

Your service entry person explained my options so very well. I OK'd his suggestions and the work was done in less than an hour.

I am and always satisfied with the service that Ackerman Toyota provide. I trust no one but Ackerman to provide service to my vehicle. Keep up the excellent work!!!

I was very happy with everything that happened while I was at Ackerman. I went for an oil change and a recall. Everything was done quickly. I would not have minded if it had taken longer as the waiting area is beautiful and comfortable. The coffee was excellent.

Friendly, courteous staff. I love that staff explain everything thoroughly before the work begins. So I always know what my choices are, what the costs will be, and how much time it will take to complete the work. No surprises!

We love Ackerman Toyota and have bought our cars from them and have had them serviced at Ackerman for more than 25 years. There’s never any pressure in sales or repairs. We feel they truly want to do what is necessary and what is best to keep our vehicle running smoothly. Professional staff as well. Bob Risk

Only had an oil change & inspection. But as usual, the servespeople were nice & helpful.