Reviews of Hoffmann Brothers in Saint Louis, MO

4.8 4,327 ratings

Categories: 
Heating and Air Conditioning Contractor, Plumbing and Electrical, Appliance Repair
Contact Information: 
Business Description: 
Hoffmann Brothers Heating, Air Conditioning, Plumbing, Electrical & Appliance Repair has been serving the St Louis area for over 40 years.
Hoffmann Brothers
5
Steve McKean was very knowledgeable and helped us understand the problem we had concerning the humidifier. The problem was fixed and we thank him for being so courteous. He is a great asset to your company. I definitely would recommend Hoffman Brothers!! Thank you!!
Hoffmann Brothers
5
The ease of scheduling an appointment via email. More than one choice for an appointment. Very trustworthy and informative technicians. Glad to answer any questions I might have.
Hoffmann Brothers
5
Great experience and professionalism. Thank you!
Hoffmann Brothers
5
They were prompt,polite and professional. Price was reasonable.
Hoffmann Brothers
5
The Hoffman Brothers tech arrived right on time. He took care of the issue in no time and the charge was very reasonable.
Hoffmann Brothers
5
Great customer service all the way around...from the scheduling of the app't to working through my options with Tony while he was on the job - will definitely work with you guys in the future as well as refer others to you. Thanks!
Hoffmann Brothers
5
Excellent service. Showed up on schedule and completed the required work professionally.
Hoffmann Brothers
5
I called on Monday morning first thing and Andy (I believe that is his name) was on the job by 11. He finished in the time frame he had estimated, was very considerate and explained things well. I know what the work might have cost if we had done it ourselves but that wasn't an option. I don't have a way of assessing the price relative to what other plumbing contractors would have charged but the important thing is that it was taken care of very quickly. Overall, extremely pleased.
Hoffmann Brothers
5
I love that I get information without any pressure to purchase when a Hoffmann Brothers technician visits the house.
Hoffmann Brothers
5
The technicians are always on time, knowledgeable and courteous.
Hoffmann Brothers
5
In testing and checking our systems, Craig discovered that one of the humidifiers was not working. He returned today to do the repair. I appreciate his professional manner and knowledge of the systems. He explained to me the repair and a future update to the system. Prompt service and realiablity are why we call Hoffmann
Hoffmann Brothers
5
On time, finished evaluation in expected time frame. Personable, friendly.
Hoffmann Brothers
5
I was referred to Hoffman Bros by a friend Doug Pope who used them extensively on his commercial properties and personally. We had been using a big name HVAC contractor. My last encounter with them involved a technician who came to our house talked down to my wife, charged for an analysis of our problem that I had already explained to the company with the expectation for them to fix what I specified. Instead he charged her to tell her what I already told them and left requiring us to burn up another day of our schedule for them to come back and do what I asked for the first time. This time I called Hoffman Bros. The technician Aron arrived and quickly untangled an issue with one of our humidifiers I mentioned one of our high efficiency hot water heaters has not worked in a year. The manufacturer had obsoleted it and the specific part I was told was needed by 2 different plumbing companies and another HVAC company was not obtainable. Aron looked at it and quickly determined the problem was not that part, rather it was a defective relay which is a common part Hoffman stocked on their shelf. His $100 repair saved replacing a $2000 complex hot water heater. Aron is competent, respectful and efficient. He offered several suggestions on the best features to connect on the humidifier, performed customized work on its installation and fully explained its operation. This was an out of the box customer experience for me. Hoffman Bros. Is now my HVAC service provider. Thank you and make sure Aron is they guy you send next time!
Hoffmann Brothers
5
Reliable, friendly, knows what they are doing. Cleaned up afterwards.On time, good work ethic. Great email and on line services and staff identification.
Hoffmann Brothers
5
Wonderful people working there.
Hoffmann Brothers
5
It feels like they always have your best interest. Great workers at Hoffman!
Hoffmann Brothers
5
On time, courteous, knew what he was doing.
Hoffmann Brothers
5
Great communication from dispatchers and excellent service Arron Andy. He was courteous, on time and completed the job in a timely manner.
Hoffmann Brothers
5
John Reece replaced a toilet for us. He was here on time, very professional,friendly, and did a great job. He's done jobs for us 4 times and we will call on him again!
Hoffmann Brothers
5
Always on time for appointment with office keeping client informed exactly where the technician was and his eta. Techs where and are always polite, knowledgeable and are always willing to take the time to explain their service call. Pricing is fair. Can not say enough good things about Hoffman. Highly recommend.
Hoffmann Brothers
5
Great communication from the office about arrival time, very friendly, helpful John Reese - felt like I could trust what he was saying, and that he was like a brother by the time he left. We are working on a home equity loan this year, and will be using Hoffmann Brothers for some of our repairs and upgrades. I will confidently refer your company to the many people I know that feel so vulnerable when their home needs repair. Thanks to everyone!
Hoffmann Brothers
5
Plumber arrived on the day of the appointment. Very polite. Job completed and area left clean. A big thanks to Kyle for his help
Hoffmann Brothers
5
We had to replace our sewer line under our basement and Josh completed the work...he was extremely professional and patient with all the questions we had for him. Josh went above and beyond and should be commended for his work...thanks Josh and everyone at Hoffman. You have a customer for life!!!
Hoffmann Brothers
5
Had a clogged drain in a house that was not properly plumbed to begin with. Being somewhat handy, I attempted to snake it myself. After 4 hours, I gave up and called Hoffman based on previous reviews. Since we were in the middle of an ice storm, I didn't expect them to get to me till after the weekend. But they made it out that afternoon and within 1/2 hr we were clean and flowing. Wished I'd called first and not wasted 4 hrs. John was great, polite, and knew his business. As long as he was here, I decided to have him replace the plumbing under the kitchen sink. Our experience was very good and I recommended their services to my daughter. There is more work we need done and I will be using them again.
Hoffmann Brothers
5
To be sure, you pay for what you get and although my repair needs were costly the service I received was excellent. The Hoffmann Brothers technicians/repairmen were excellent, prompt, personable and courteous. I can't say enough about "Sam" and "Tony" and their attention to detail and intent to resolve my specific heating issues..
Hoffmann Brothers
5
I found the office staff courteous and helpful. They made sure to update me several times regarding plumbers estimated arrival. The plumber (John) was very friendly and knowledgeable. I will use them again if needed.
Hoffmann Brothers
5
Hoffman bros employees were professional,reliable and courteous. Thank you for a pleasant experience under difficult circumstances.
Hoffmann Brothers
5
My furnace died at 7 am. I called Hoffmann Brothers (I have used them for system checks before). They had a technician out within a few hours. He gave me options on the repair, including replacing the aging system. After choosing to replace the system, the technician set up an appointment with the "comfort expert" for the very next day. I had a new system in less than a week! And when I experienced a glitch in the system after only 4 days, I was added to the list of service calls for that day and received phone calls during the day to let me know that I had not been forgotten and a technician WOULD be at my house that day. All of the technicians have been friendly and knowledgeable, giving me more than one option for my needs, all with fair pricing. It has been a great experience working with them!
Hoffmann Brothers
5
I have always been pleased with the experiences I've had for service from Hoffman Brothers at each of my properties. The most recent experiences were no different and were excellent. The service technicians did a great job of completing their work in a timely and efficient manner. The technicians were polite and courteous as they performed their activities. The office personnel also did a great job scheduling the work and answering my questions.
Hoffmann Brothers
5
They responded the day I called and the technician was here promptly.He was knowledgeable and resolved the problem quickly, he also provided hints to prevent future problems
Hoffmann Brothers
5
We have used Hoffmann Brothers for several years--heating/cooling, plumbing and electric. Their technicians are professional, on time and get the job done right. Quality work at a competitive price and a company you can trust.
Hoffmann Brothers
5
Your technicians were extremely professional, thorough, the service was high quality. I would recommend your firm for both hvac and plumbing work. We are extremely satisfied.
Hoffmann Brothers
5
We had an odd problem with lukewarm water in all the upstairs bathrooms and warm water coming from the cold taps. Andy was courteous and knowledgeable. He did a great job diagnosing the problem and making the repair. Cost was reasonable too.
Hoffmann Brothers
5
Everything about the service as excellent. The plumber was friendly, professional and knowledgeable. I was kept abreast of the appointment time as expected. The plumber was thorough and took as much time as necessary to get to the bottom of the issue. The price was reasonable as well. I would use Hoffman Brothers again.
Hoffmann Brothers
5
Friendly and professional. showed up on Christmas Eve and made every effort to get us up and running as soon as possible. Communicated every step of the work and informed me of options and costs. Work was flawless. We will be using Hoffman brothers for any further work.
Hoffmann Brothers
5
Hoffmann Brothers has the most consistently courteous, informed and friendly sales and service people I've ever encountered. They ALWAYS do a stupendous job. Very professional and thorough. I have my furnace and air conditioner serviced for years now through them and when I needed a new furnace and air conditioner recently, I trusted them. I'm glad I did. Upon the county inspection the following week - the inspector told me that they did a wonderful job. THANKS HOFFMANN BROTHERS!!! 5 STARS!!!
Hoffmann Brothers
5
My experience was great with plumbing. In fact it was so good I plan on using you for my heating and cooling needs in the future.
Hoffmann Brothers
5
Hoffman Brothers installed a hot water heater about a year ago and we were very pleased. At Thanksgiving this year our shower in the basement bathroom wouldn't turn off. We called Hoffman Brothers. John Reece came out installed a new shower head and lever. John did very neat work ,was very timely, and professionlal.We showed him some other problems. He was very knowledgeable about all of them. He installed a new toilet stool in our half bath. He is coming back to install a new kitchen faucet. He called the company and they are sending us a brand new faucet. We are very pleased with Hoffman Brothers professional work and timely response to our repairs. Thank-you!!!! Hoffman Brothers!!!!
Hoffmann Brothers
5
I had an excellent experience with Hoffmann Brothers! Unable to turn off the water properly to either outdoor spigot of my home for the winter season, Andy (I don't know his last name) was able to come out on the same day I made the request for service! He did a wonderful job of replace both inside and outside spigots and shut off valves. The job was fairly lengthy and complex. He DID NOT LEAVE A MESS! (This alone shocked the hell out of me!!) He was courteous and knowledgeable. The job was fairly costly but had to be done and he was here for several hours completing it. I have not been able to use test his work out for myself yet because the water had to be shut off...but I think everything will be okay. I trusted Andy when he told me he thoroughly tested everything multiple times himself. I really was impressed with the great work he did. Thank you Hoffmann Brothers! I will be calling you in the future!
Hoffmann Brothers
5
A+
Hoffmann Brothers
5
Fantastic job on a very complex HVAC and ducting arrangement. The installation tech Doug was very professional and his work showed a high degree of craftsmanship. I've heard before that you can pay someone to do a job, but you can't pay them to care. The work completed by Hoffman Bros showed they care to do a good job and get it right the first time.
Hoffmann Brothers
5
Hoffman Bros is a Five Star company. They offer Quality product, Competitive pricing, Friendly & Knowledgeable employees and Prompt service. I purchased a furnace as recently as Monday and would not hesitate to recommend Hoffman Bros to anyone. From the initial contact with Sarah to the service techs, Aaron, Jozo, Matt, Joe, Alex who helped make the install such a smooth transition, you guys are the best. Looking forward to contacting you for my next project.
Hoffmann Brothers
5
I have been a client for almost 15 plus years. I always get good service.
Hoffmann Brothers
5
We feel HB meets the test for all 3: price, timeliness,and quality.
Hoffmann Brothers
5
We have used Hoffmann Brothers for various services - heating and cooling, plumbing, etc. They never disappoint and it is great to have a one-stop shop for services.
Hoffmann Brothers
5
We thought Kyle knew what he was doing and did a good job. It did take a long time to get the parts. This was re plumbing.
Hoffmann Brothers
5
Awesome the whole team
Hoffmann Brothers
5
Our sewer lateral broke, and we needed a thorough repair done quickly. We called Hoffmann Brothers because they had provided excellent HVAC and sink plumbing services in the past. They quickly scheduled an evaluation within 48 hours, and proposed a detailed plan to remedy our broken sewer line during the initial evaluation. The technician was professional and efficient. He described the various options for how to repair and/or replace our sewer lateral, and explained how different variations on the plan effected the price. He provided a written estimate before leaving the initial evaluation, and we were able to schedule the work within 72 hours of the first visit by Hoffmann Brothers to our home. The repair team brought their equipment the day before the job, making sure that no issues with traffic or transportation could delay our work. They performed an effective replacement of our sewer lateral, taking care of necessary permits and inspections without any additional effort by my wife or I (we both work full-time). Hoffmann Brothers then called a few days after the job to assure that we were satisfied with the work (which we were). All in all, Hoffmann Brothers lived up to our high standards (given our prior positive experiences with them). We have no hesitations giving them a full recommendation for any plumbing projects (indoor or outdoor) our friends and family may need. Their price was transparent and competitive, which correlated with the quality of their work.
Hoffmann Brothers
5
Excellent and quality service. Electrician Dan H. explained the electrical problem and showed what needed to be repaired and replaced. He provided timeline and estimate and worked on solution. I would contact Hoffmann Bros again for additional services. Thank you Dan.
Hoffmann Brothers
5
Friendly & prompt service at a good value

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